Scope and controller

This Privacy Policy applies to https://ektaseva.com, the Ekta Seva Foundation website, donation flow, contact form and related public pages. Privacy questions may be sent to ektaseva.com@gmail.com.

Ekta Seva Foundation is the public-facing community-help initiative. The registered legal entity name connected with the initiative is Agro Epic Farmer Producer Company Limited.

Information you provide

You may browse most public pages without creating an account. We collect personal information only when you voluntarily submit it or when it is required to operate a requested feature.

• Name, phone number and email address submitted during donation or contact flows
• Selected cause, intended donation amount and payment confirmation details available to us
• Message subject, enquiry details, volunteer interest, partnership request or complaint content
• Any supporting information you choose to provide while asking about a donation, campaign, contact request or grievance

Information collected automatically

For security, analytics and website improvement, limited visit information may be collected automatically when pages are visited or actions are taken.

• Page URL, landing page, referral source and campaign interaction
• Approximate device category, browser, operating system and screen characteristics
• Time of visit, basic event activity and non-sensitive diagnostic logs
• Interaction information such as clicks, scrolling and navigation used to produce aggregated heatmaps and session insights through Microsoft Clarity
• Session information needed for website security and basic functionality

Payment information we do not store

UPI PIN, OTP, debit-card PIN, full bank-account password, full card number and mobile-banking login details are not requested or stored by this website.

Payment is completed on a secure payment page or inside the donor's selected UPI app, bank app, card network, wallet or net-banking interface. Those services may process information under their own policies.

How information is used

We use information for genuine donation, support, safety, legal and communication purposes connected with the initiative.

• To respond to enquiries, contact-form submissions, donation questions and volunteer messages
• To note the selected cause, amount and available payment details
• To answer donation questions and review payment issues where needed
• To improve page content, navigation, campaign communication and accessibility
• To protect the website and donation flow from misuse
• To comply with accounting, legal, reporting, audit or regulatory obligations where applicable

Cookies, local storage and translation

The website may use cookies or local storage for essential functions such as session handling, language preference, analytics and basic site preferences.

We use Microsoft Clarity to understand how visitors navigate and interact with the website so we can improve page usability and donation journeys. Microsoft may process usage and device information and set analytics cookies under its own privacy terms.

The language switcher may use Google Translate or Google-hosted translation resources. When a visitor uses translation, Google may process usage information under Google's own privacy practices.

Sharing of information

We do not sell personal information. We do not rent donor lists or contact-form data to advertisers.

Information may be shared only when reasonably necessary with authorised team members, website services, professional advisers, payment services, banks, law-enforcement agencies, regulators or authorities where required by law, security, fraud prevention or dispute handling.

Retention

We retain personal information only for as long as reasonably necessary for donor support, payment review, complaint handling, website security, legal compliance, accounting and operational needs.

Different information may be retained for different periods. A contact enquiry may be deleted earlier than payment-related information that must be kept for compliance or dispute reasons.

Security

We use reasonable safeguards to protect personal information, including restricted access, secure configuration and practical operational controls.

No website, payment system or internet transmission can be guaranteed completely secure. Visitors should avoid sending unnecessary sensitive medical, identity, bank or family information through general forms.

Children and sensitive information

Children should not submit personal information, contact forms or payments without a parent or lawful guardian. If a message concerns a child, the adult submitting it should provide only the information required for the request.

Medical, family, financial or beneficiary information should be shared carefully and only when necessary for the relevant enquiry or support review.

Your privacy choices

You may contact us to request access to information you submitted, correction of inaccurate details, deletion where lawful and practical, or withdrawal of consent for future non-essential communication.

Some information may continue to be retained where required for legal, accounting, fraud-prevention, security, donation or dispute-resolution purposes.

External links and updates

This website may contain links to secure payment pages, payment apps, banks, social platforms, Google services or other websites. Their own privacy policies apply once you leave ektaseva.com.

We may update this Privacy Policy when the website, operations, payment flow or legal requirements change. The latest version will be published on this page with the effective date above.

Privacy contact

For privacy questions or requests, contact us through https://ektaseva.com/contact or email ektaseva.com@gmail.com and mention that your message relates to privacy.